Terms & Conditions

We look forward to working with you and helping you achieve your Personal Training and overall health goals.

To help us provide a professional, motivating and enjoyable experience for you and all our clients, please read through the terms and conditions of Fuel PT Solutions Pty Ltd. If you have
any questions do not hesitate to contact admin@fuelptsolutions.com.au or speak to your trainer.

Payment

All payments for personal training sessions are to be made in advance or on the day.

Package renewals are due at the last session of the current package.

Rescheduling Appointments

We understand that sometimes you may need to reschedule an appointment. We will do our best to accommodate your request. If your trainer is unable to find an alternative time, and
your request is placed less than 24 hours prior to the appointment, you will be charged for the session (except under special circumstances or in case of emergency).

Group Training – If a member of the group cancels or misses an appointment that group member will forfeit that session regardless of any prior notice given.

Cancellation or missing an appointment

If you miss a scheduled appointment or cancel with less than 24 hours notice, you will be charged for the scheduled training session – except under special circumstances or in case of
emergency.

Trainer cancellation or missing an appointment

In the event of unexpected absence, your trainer will contact you as soon as possible. If you’re trainer is absent due to a case of an emergency you will be contacted by a member of staff to explain the situation and reschedule the session with no penalty to us.

Client holidays and absences

We request 7 days advance notice be given of any prolonged training absences.

Trainer holidays and absences

Your trainer will provide you with at least 14 days notice for any prolonged trainer absences. Your trainer will discuss alternative personal training arrangements with you.

Health Concerns

You must inform your trainer of any relevant injury or illness and will obtain a medical clearance from your medical specialist prior to beginning (or restarting) training if there are any medical concerns.

Medical freeze option

If you become ill or injured and have been advised by your doctor to temporarily discontinue sessions, you may freeze any remaining sessions for a period up to 3 months.

Refunds on personal training sessions

You are allowed 2 sessions to ensure your satisfaction with our service. If after these 2 sessions you are dissatisfied with your training for any reason you are entitled to a full refund of any pre purchased sessions.

Refunds & Returns on Merchandise

You can return an item for a refund or exchange if you:

  • Have a change of mind within 28 days of purchase and the item is unused
  • Receive a damaged and/or faulty item
  • Receive an incorrect item

Your receipt/tax invoice is required to return or exchange.

How do I return an item ordered online?

Items ordered online can be returned to Fuel PT Solutions situated at:

  • Muscle and Fitness Gym, Hyde Park Ctr, Townsville
  • Unit 3/54 Denham Street, Townsville

Please contact Paula on 0412 459 051 to ensure a member of staff will be onsite and available.

Your tax invoice is required to return or exchange.

When will I receive my refund?

Depending on your bank, it can take up to 5 business days for the refund to appear in your account.

How will I be refunded? 

You will be refunded the same way you paid.

Will I get a delivery fee refund?

You will receive a full delivery refund if the item is faulty. For change of mind returns, the delivery fee is non-refundable.

Terms and Conditions

The terms and conditions stated herein will automatically be carried over to your new sessions upon expiry of the current package without the need for a new agreement to be
signed and dated.

Liability

You accept that participating in exercise has a risk of causing injury, both minor and potentially major YOU ACCEPT THIS RISK AND ACCEPT FULL RESPONSIBILITY FOR YOUR EXERCISE AND TRAINING. You will in no way hold Fuel PT Solutions Pty Ltd or your trainer liable for any injuries or illness sustained.

You also agree that you have no undisclosed injury or illness that may affect your ability to undertake rigorous exercise and to the best of your knowledge you are ready and able to undertake this exercise program.

Fuel PT Solutions Pty Ltd is a personal training company in Townsville, Queensland. All our fitness trainers are highly qualified and are the types of trainers who are willing to go above and beyond to be excellent and truly help people reach their fitness and exercise goals. Our goal is to provide the best personal training services available.

To learn more about how we can help you achieve your health and fitness goals, simply fill out our online contact form or call us on 0412 459 051 and a member of our personal training team will
discuss how we can provide the best possible support for you to succeed.

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